Refund Policy

1. INTRODUCTION

This Refund Policy applies to all transactions made on the Talentiq Studio platform.

Talentiq Studio LTD (Registration No: 16635961), located at 65 London Wall, London, EC2M 5TU, England ("Talentiq Studio", "we", "us", "our"), operates a digital platform where users may access digital content and services.

By using the Platform, you agree to this Refund Policy.

2. GENERAL PRINCIPLES

All products and services provided through the Platform are digital.

Refunds are not guaranteed and are reviewed on a case-by-case basis, taking into account:

• the nature of the transaction
• whether the content was accessed or used
• the information provided by the user and creator
• applicable laws and payment regulations

3. NON-REFUNDABLE RULE

Unless required by applicable law:

• digital purchases are non-refundable once access has been granted
• users are responsible for reviewing purchases before completing transactions

4. ELIGIBLE REFUND SCENARIOS

Refunds may be granted in the following cases:

• failure to receive access to purchased content
• technical errors or duplicate charges
• unauthorized or fraudulent transactions
• content that materially differs from its description
• other exceptional circumstances where a refund is deemed fair and appropriate

5. NON-REFUNDABLE SCENARIOS

Refunds may be declined if:

• the content was delivered as described
• the content has been accessed, consumed, or downloaded
• the request is based solely on personal preference or dissatisfaction
• there is evidence of abuse, misuse, or fraudulent behavior
• the request is repetitive or intended to circumvent platform rules

6. REFUND REQUEST TIMEFRAME

• Refund requests should be submitted within 30 days of the transaction
• In exceptional cases (e.g. fraud or technical issues), requests may be reviewed up to 90 days

Requests submitted outside these timeframes may be declined.

7. REFUND PROCESS

• Requests must be submitted via email to support@talentiq.studio
• Each request is reviewed individually
• Additional information may be requested
• A decision is typically provided within 10 business days

Talentiq Studio may approve a full refund, partial refund, or deny the request at its sole discretion.

8. REFUND METHOD

• Refunds are issued to the original payment method
• Processing may take 5–10 business days depending on the payment provider

Talentiq Studio is not responsible for delays caused by banks or payment providers.

9. CHARGEBACKS AND ABUSE

Users are encouraged to contact support before initiating a chargeback.

We reserve the right to:

• restrict or suspend accounts with excessive refund or chargeback activity
• investigate suspicious transactions
• take action in cases of fraud or policy violations

10. CREATOR-RELATED ISSUES

If repeated complaints or refund requests are received regarding a specific creator, we may:

• restrict or suspend the creator’s account
• remove content
• issue refunds where appropriate

11. POLICY CHANGES

We reserve the right to update this Refund Policy at any time.

Changes take effect upon publication on the Platform.